Return Policy

Return Policy

We accept returns or exchanges for quality issues within 30 days of receipt, based on the merchant fact provided.

Return initiation Before sending anything back, please contact customer service at support@mervlino.com to confirm the return or exchange request.

Return shipping Based on the merchant fact provided, return shipping is paid by the platform. Any exceptions, carrier instructions, or destination-specific handling rules are not verified.

Condition and review Returned items may be reviewed for the reported quality issue before a refund or exchange is approved. No further inspection criteria were provided.

Refunds and exchanges Refund method, exchange availability, processing time, and any restocking fees are not specified in the verified facts. No additional promises are made here.

Legal note FTC guidance recommends that sellers clearly disclose whether items may be returned for a full refund, who pays return shipping, how many days customers have to return items, and whether restocking fees apply. California consumer guidance similarly emphasizes clear return disclosures, including return and refund policies. (consumer.ftc.gov)

Contact support@mervlino.com

This policy is a draft for publication review and is not a certification of legal compliance.